We ship to every country! You can even choose between FedEx or Standard Post.
Frequently Asked Questions
Find here all the answers for the questions you may have about your order or our products!
I did not place my order yet
Shipping costs depend on the country of the buyer. Prices are displayed during checkout after a shipping address has been given. Usually, shipping with the standard post office will cost between 5 and 7 USD while FedEx costs between 16 and 22 USD. However, if you buy at least 4 bumpers, we reserve the right to upgrade your shipping method to FedEx for better tracking.
The prices are all displayed in USD but we accept international payments by foreign credit cards or with PayPal.
Products displayed on our website are currently available. If a product becomes out of stock, we will update the website.
We do our best to process every order within 2 business days. If you are in a hurry, we advise you to use FedEx as we give priority to FedEx packages and they are usually delivered within 1 to 3 business days. Should you choose standard shipping, time to delivery would be from 5 to 10 business days. After processing your order, we will send you a shipping confirmation email for your convenience.
Don't be alarmed! The payment will not go through before giving you a chance to input your discount code. You must actually first click "pay now" in PayPal to be redirected to our website, where you can enter your discount code. For more information please click the following link. How to use a Discount code with Paypal.
No surprise charges! Orders in Europe and the United States are shipped from within those two regions. If there are any import taxes / duty, we pay it ourselves, before shipping it to you.
I already placed my order
Please contact us as soon as you can at email@example.com and we will help you correct it. Please use this subject: "CHANGE ORDER: my order number is #99999".
If you have just received the notification, there may still be time for us to change the order. Please contact us quickly at firstname.lastname@example.org and we will help you correct it. Please use this subject: "CHANGE ORDER: my order number is #99999".
If you received the notification for a few hours already, it is probably too late. If the address is incorrect, please email us the right address so that we may send the package again once it comes back to us.
If you would like to change the colour or the model of an item, we accept exchanges within 7 business days! For more information about our exchange policy, click here.
We do our best to process every order within 2 business days. You should receive a notification when we ship the item. If you did not receive an email, please check your spam folder. Email us at email@example.com if you think there is something wrong!
Open track my order and follow the instructions to track your shipment.
If you have not received your tracking number within 2 business days after receiving the shipment confirmation, please contact us at firstname.lastname@example.org with the following subject: "Tracking North America. Order number#####"
The first thing to do would be to ask the people living with you if they received anything for you. You could also try asking your neighbours. If you still do not find anything, call your local post office to clarify the situation! They have far more knowledge about your shipment than we do.
My order already arrived
We sometimes make mistakes and are sorry about that. Please contact us at email@example.com and give us your order number in the subject of the email. Please include pictures of the products and the packaging. We will do our best to solve this issue for you quickly.
Sometimes the carrier mishandles the parcels and a product can be damaged during shipping. You should first try to open the package and see if the product inside is also damaged. If there is anything wrong with it, please contact us at firstname.lastname@example.org (you should include your order number in the subject of the email) and include pictures of the products and the packaging. We will do our best to accommodate you quickly.
We understand that for any reason, you might want to return or exchange the product you received. Please have a look at our Return and Exchange policy here: Rhino Shield Return and Exchange Policy
If you installed your Rhino Shield and it does not look as great as it should, please make sure to first have a look at our tutorial page.
If you still do not succeed in making your shield look great, you are welcome to contact us at email@example.com. Please include your order number in the subject and attach at least 2 pictures of the issue you are having. We will do our best to solve this quickly for you!
Yes this is normal. Our screen protector will never shatter. But it will take damage by protecting your phone. You may need to replace it once in a while, especially if goes through several impacts. You should have a look at our Lifetime Limited Warranty page.
Our bumpers can easily be cleaned after removing it from your device. Simply put detergent in cold water until you start seeing bubbles and place your bumper into it for few hours. Six hours would give great results, twenty four would be even better.
When we decide to release a product, we announce it on our Facebook page. Simply follow our page to see what we will do next. Better yet, give us suggestions on what you would like us to do!
We sometimes receive more emails than we can handle, or we need time to find the information you are requesting. We try our best to answer every emails within 2 business days! Thank you for your patience!
Your order number is the 5 digit number sent in the confirmation email. For example: #20340. If you cannot find your order number, you may tell us what email you provided when placing your order.
PlayProofs for iPhones are compatible with Apple's lighting docks! Unfortunately, CrashGuards for iPhones are not compatible with Apple Lightning Dock.
Contact us at firstname.lastname@example.org. We will try to answer you as quickly as possible!